DELIVERY:

Shipping cost is clearly indicated during the check-out process. 

Order processing

Orders are processed Monday through Friday (except festive and pre-festive days) before 11.00 a.m. When the order is placed after 11.00 a.m. it may not be shipped on the same day, but will be dispatched the following non-festive day. If you choose to pay your order by Bank Transfer, your order will be shipped after we receive the payment confirmation. Our shipping times may vary during the high season and festive periods. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. This will include a tracking number, so that you can track the current status of your order. Cash on Delivery can be used as payment method with a supplement of 6€.

Transport

To deliver the goods we cooperate with GLS, BRT and DHL (according to the most effective service over different areas). These carriers generally deliver in Italy within 24/48 hours and in Europe within 48/78 hours. Shipping times are indicative and may vary during festive periods or/and on the base of the final destination. In any case, Albi 1960 takes no responsibility for delays caused by the courier service. Shipments are fully covered by insurance in case of loss or theft.

When you receive your order, please pay attention to the following:

- Check the number of parcels corresponds to the number stated on the shipping label

- Ensure that the packaging is fully intact and undamaged, even the tape sealing it

Should you find any tampering and/or breakages to the parcels, you shall immediately challenge the shipment and/or the delivery by writing on the courier delivery slip the words “SUBJECT TO CONTROL COMMODITY” (Add your motivations, as well)

Then you must report any damage no later than 7 days from receipt of goods to the email box (CUSTOMER CARE)

IMPORTANT: To facilitate a fast and safe delivery make sure that the dispatch address is correct and that there are all elements necessary to identify the exact delivery address (first/last name on the intercom, number the scale or internal). Besides, remember to specify the telephone number in case the courier should contact you. www.albi1960.it by Albi 1960 is not responsible for any delay and/or non-delivery caused by incomplete or inadequately provided addresses when ordering. Delays will not give any right to the purchaser to request damages of any kind. However, we remain at your entire disposal to resolve any complaint to the courier. 

WITHDRAWAL 

In accordance with Legislative Decree no. 206/2005 and its following modifications, you have the right to cancel your purchase contract for any reason. To exercise that right, you shall give written notice to www.albi1960.it by Albi 1960, declaring to make use of the right of withdrawal and indicating whether it is partial or total (in case of purchase of several articles), and ask for a refund or exchange of goods with another item. This communication must be sent within 14 (fourteen) calendar days from the date of receipt of goods and you must get the return receipt by email within 48 hours. The communication of withdrawal is exclusively carried out through the RMA procedure. You can find the form below. You should fill it in all its parts and send it to service@albi1960.it

Shipment expenses relative to the return of goods will be charged to the Client. The product must be returned to the following address: Via Adua, 54, 21040 Vedano Olona VA, and it must be returned in the same conditions it was received, including all its components (packaging, internal seals, labels and any documentation and accessory supplied). Failing the above, Albi 1960 hereby reserves the right to charge a penalty, from 60% to 80% of the value of the product. For further information about returns and regulations, please refer to our Returns Policy.

The right of withdrawal expires completely in the following cases:

Purchase of products for company use and/or professional use (………..)

Purchased products have been worn and/or washed, or they have been returned without labels or original packages

Any purchased product that has been returned without its original conditions, accessories and equipment (for example a damaged label or even a simple breakage on the package)

Any purchased product whose integrity has not been preserved, or has not been returned in its original package, including all its parts (packaging, possible documentation and accessory supplied; internal and external cards etc.). In order to limit damages to the original packaging, we recommend putting it in a second box and sealing it carefully. Under no circumstances should stickers or adhesive tapes be directly applied to the original packaging of the product.

Any purchased product that shows the slightest sign of use, alteration, breakage, tampering, abrasion or simple breaking of the seal.

Any purchased product that shows any damage, not caused by the shipment.

Refunds

www.albi1960.it by ALBI 1960 will refund the cost of the product, pursuant to the Right of Withdrawal, within 14 calendar days upon receiving the returned product. The refund will be issued on your Credit Card, if the original payment was made by Credit Card and by Bank Transfer in all other cases. The shipping costs will not be refunded. In any case, shipping costs never exceeds €10,00.

RETURN POLICY:

How to request a return.

The intention or the necessity to ask for a return shall be notified by written communication to www.albi1960.it by ALBI 1960, in any case. In order to speed up requests processing, it is recommended submitting the “Return Request” form at the end of this page. In a very short time you will receive an email accepting or rejecting your request together with, depending on the case, clear instructions to return. Unauthorized returns by www.albi1960.it by ALBI 1960 in writing will not be accepted. 

Necessary requirements to get an Exchange or Refund

All returned products (except for warranty replacement) must preserve the same original conditions at the moment of the purchase, in other words they must be ready for a new purchase. All seals, labels, tags, boxes and original packages must be intact. Failing the above, the product will be considered “used” and shipped back to the Customer with addition of related shipping expenses, otherwise it will be kept with a penalty that varies from 60% to 80% of the purchase value, depending on the conditions of the returned product.

Namely, we want to outline the return policy as follows:

Accessories:
The product must be returned in all its parts, including labels and intact box. Products packaged in plastic blister must be intact, it must not be opened, and all supplied elements must be returned intact as well, such as accessories, cables, instructions, documents and various parts, if any. 

Shipping costs for returns.

The division of responsibility for most common returns is shown in the table below, in order to be as clear as possible. If you have any doubt, feel free to contact the Customer Service for further clarification.

via mail: service@albi1960.it

Phone: 0332 400194

Reason for returning

Shipping cost for returns

Shipping cost to dispatch to the Customer

Non-conforming product

ALBI 1960

ALBI 1960

DOA product,

it arrived damaged

ALBI 1960


ALBI 1960



Right of withdrawal

Customer

Customer

Exchange

Customer

Customer

Warranty replacement

Customer

Customer

IMPORTANT:
Following a return because of Right of Withdrawal, the shipping costs will be charged to the Customer, even if they were free when ordering. All returns – including the ones with Shipping costs paid by www.albi1960.it by ALBI 1960 – are dispatched at the risk of the Customer, who is fully responsible for any damaged caused during transport. 

Returns that are dispatched with shipping costs paid by www.albi1960.it by ALBI 1960 must be entrusted to courier charge, specified in our Return Authorization document. All returns that are shipped by a different courier will be automatically rejected and sent back to the Customer. 

PAYMENTS:

Credit Card:

You can easily and instantly pay with your Credit Card using the safest and most spread gateway in the world: PayPal. You can pay even if you haven’t a PayPal account, just enter your data securely and we will get your payment confirmation instantly, so that we will be able to ship your order the same day. Payments by Credit Card do not involve any additional cost to the Customer.

Bank Transfer:

You will receive the data required for Bank Transfer at the checkout and in the order confirmation email. On the average Bank Transfers are carried out within 36/48 hours from the time the transaction was placed. Your purchase will be shipped once the amount has been credited. Payments by Bank Transfer do not involve any additional cost using the following IBAN:

IBAN
IT86 B030 6234 2100 0000 2007 087

Cash on Delivery:

Cash on Delivery can be used as payment method with a supplement of 6€.

LEGAL NOTES:

Purchases made on www.albi1960.it by ALBI 1960 with offices in Via Adua, 54, 21040 Vedano Olona VA, are regulated by the Italian Law on Distance Contract (Legislative Decree no. 185 22/05/1999). All prices given online are inclusive of VAT. Unless otherwise specified in writing, all products listed on the website are available for immediate delivery. In case a product is temporarily out of stock or delayed, the Customer will be promptly notified by email or by telephone. However, ALBI 1960 reserves the right to stop the order without assuming any liability and without any obligation to refund the Purchaser. The Purchaser confirms his or her sales and purchase agreement at the end of the purchase process on the website; on the other hand ALBI 1960 confirms its sales and purchase agreement once the order has been shipped and has been notified by the shipping confirmation email. Everything that has not been specified is laid down by the Legislative Decree no. 185 22/05/1999 that regulates distance contracts, this means all sales and purchase agreements that take place on a remote sales system.

Graphic representation of products

Graphic representation of products (pictures, technical data and descriptions) aims at illustrating our products and is merely indicative. Products may differ from the website representation because of obvious reasons of colour settings on the screen (for instance, shades of colour of products or accessories). Pictures on the website are made by the company, for this reason some products may differ from the graphic representation as a result of some adjustments. As a matter of fact, www.albi1960.it by ALBI 1960 takes no responsibility, if those modifications do not imply any variation at functionality or intended use of the product (for example different colour of Logo or different printing or different position of printing).

The www.albi1960.it by ALBI 1960’s overriding commitment is to offer original products, made in Italy or high quality imported products covered by Official Warranty by the Producer.

Privacy and Personal Data.

Please, check ALBI 1960’s Privacy Policy in the section below.

Copyright

All website design, text, graphics, interfaces, selection and arrangements thereof, building software, source code, software itself (including applet) and all contents on this website are copyrighted © www.albi1960.it by ALBI 1960 and its suppliers, all rights reserved. 

Permission is granted to electronically copy and to print hard copy portions of the site for the sole purpose of placing an order or using the site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, republication, without the prior written permission of www.albi1960.it by ALBI 1960, is strictly prohibited. 

WARRANTY:

www.albi1960.it by ALBI 1960 only trades original products, made in Italy or high quality imported products covered by Official Warranty by the Producer.

Manufacturer’s warranty.

All products sold by www.albi1960.it by ALBI 1960 are covered by the Manufacturer’s Official Warranty according to the terms regulated by the Italian law. Should you find any defect, you have 30 days after receiving the product to notify www.albi1960.it by ALBI 1960. We will take prompt action to protect the Customer’s right and will sort out all the formalities to get a quick replacement of the product.

The warranty does not cover any damage resulting from normal wear and tear, improper use nor even less damage caused by the product itself to third parties.

Conformity warranty.

The principle of conformity requires that the goods delivered correspond to the goods agreed in the contract. Lack of conformity is therefore a defect visible soon after receiving the product, or visible before using the product, anyway.

www.albi1960.it by ALBI 1960 guarantees the Customers in the event of defects and/or non-conformities of a product and guarantees its immediate replacement. In all other cases Manufacturer’s warranty will be applied. Some examples of lack of conformity follow:

Products got damaged during transport.

Products do not comply with the description given by the Manufacturer

New products arrived with a visible damage before using (DOA, “Dead On Arrival”)

Detecting manufacturing defects and Return Procedure:

In order for the guarantee to be valid, the lack of conformity/the problem with the product/the defect must be notified to www.albi1960.it by ALBI 1960 within 30 days from the date when it is discovered. The Purchaser must ask for a return of the product submitting the RMA form at the bottom of this page. www.albi1960.it by ALBI 1960 will promptly follow up the notification and will authorize the return procedure (according to the shipment standards listed above). Then we will check whether or not there is a lack of conformity through technical assessment. If the lack of conformity exists, the Purchaser is entitled to free replacement of the product, that will be shipped via express courier service (according to the shipment standards listed above). If, instead, the Seller considers, after technical checks, that the lack of conformity does not exist according to the warranty terms, www.albi1960.it by ALBI 1960 will ship the product back to the Purchaser charging, moreover, extra management fees (€20,00). In any case, ALBI 1960’s technical response shall prevail for all quality problems. For further information about returns and regulations, please refer to our Returns Policy.



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